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Don't see an item from a show? Not to worry!

 

Not all our items are listed in the store yet, send me a note through the contact page,

and I'll add that item for you!

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Krafty Ninja Hobby Shack: Shop Policies

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Shipping & Fulfillment:

  • All orders are shipped in-house from our studio in Toronto by the Krafty Ninja Team.

  • Most ready-to-ship items are processed and shipped within 3-5 business days.

  • For custom orders, production begins only after you approve the design proof. They will ship within 3-5 business days after your approval.

  • Please Note: We are often on the road attending markets! Orders placed while we are at an in-person event will begin processing once we return. Any expected shipping delays will be communicated via our website announcements or social media.

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Returns & Refunds:
We want you to love your purchase! Please review our policy carefully.

  • Accepted Returns: We accept returns for items that arrived broken or damaged during shipment. You must notify us of the issue within 30 days of receiving your order.

  • Non-Returnable Items: To protect the custom nature of our work, we generally do not accept returns or exchanges on customized or personalized items unless a specific agreement has been made prior to purchase.

  • Return Process: To initiate a return, please contact us first. If your return is accepted, the buyer is responsible for the cost of shipping the item back to us. Your original shipping cost is non-refundable.

  • Refunds: A refund will be issued to your original payment method once we have received the returned item in its original condition.

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Need Help?
If you have any questions about these policies, please contact us before purchasing.

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