Silicone Molds | Krafty Ninja Hobby Shack

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Shipping & Fulfillment:

All orders are shipped in-house from our studio in Toronto by the Krafty Ninja Team.
Most ready-to-ship items are processed and shipped within 3-5 business days.
For custom orders, production begins only after you approve the design proof. They will ship within 3-5 business days after your approval.
Please Note: We are often on the road attending markets! Orders placed while we are at an in-person event will begin processing once we return. Any expected shipping delays will be communicated via our website announcements or social media.

Returns & Refunds:
We want you to love your purchase! Please review our policy carefully.

Accepted Returns: We accept returns for items that arrived broken or damaged during shipment. You must notify us of the issue within 30 days of receiving your order.
Non-Returnable Items: To protect the custom nature of our work, we generally do not accept returns or exchanges on customized or personalized items unless a specific agreement has been made prior to purchase.
Return Process: To initiate a return, please contact us first. If your return is accepted, the buyer is responsible for the cost of shipping the item back to us. Your original shipping cost is non-refundable.
Refunds: A refund will be issued to your original payment method once we have received the returned item in its original condition.

Need Help?
If you have any questions about these policies, please contact us before purchasing.

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